If you are not entirely happy with your purchase or perhaps a mistake has been made, you can return your item/s within 7 days of delivery, for a full refund or replacement.
Once we have received the product(s) a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

Faulty or Damaged Goods

If you make a purchase online but find when you receive your purchase it is either faulty or damaged, then you have up to 10 days to reject the goods, from the date of purchase, and return it to Tagiffany to receive a full refund or replacement.

Your responsibility and our liability

We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them or try them on for size. This includes any original packaging and labels, particularly if the packaging forms part of the goods.
We do not accept liability for any goods that do not reach us nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product then we reserve the right to refuse a refund or exchange.
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.

Returning Outside the Returns Period

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.
We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

Returning Outside the Returns Period

No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.

Refunding Delivery Charges

When you make a purchase online you have up to 14 days to cancel your contract and return your unwanted goods to either our warehouse or one of our stores. You will be entitled to a full refund, provided you meet the terms of our Returns & Refunds policy, including standard delivery charges if applicable, however you will be responsible for the cost of returning your goods.
Please note that we are unable to provide a refund of the delivery charges when you are only cancelling part of that order.
If you are returning a faulty good then we will reimburse you for the standard delivery cost of returning the goods to us.

Your Statutory Rights

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.