Welcome to our FAQ section! At Tagiffany, we believe in providing clear, honest, and helpful information so you feel confident shopping with us. If you can’t find what you’re looking for here, feel free to contact us — we’re always happy to help.

About Our Products

As the My Precious tags are designed for the Showring, we do recommend if you’re looking for a tag to be worn every day, to choose one from our other Collections due to their ability to withstand more daily wear and tear

The Control of Dogs Order 1992 advises that any dog in a public place must wear a collar id tag with the name and address of the owner written on it. This comprises your Surname, 1st line of Address and Postcode. Your telephone number is optional but we always recommend one. Even if your pet is micro-chipped it still must have a pet tag.

Click Here to find out more details you need to know about what information to display on your pets tag

This is your choice, it’s not required my law but we recommend not to display your pets name. Sadly in this day and age pet theft is becoming a daily occurrence, If the thief knows the name of your pet, this may help them in passing them onto the new unsuspecting owners as it would appear the dog responds to their name.

Our pet identification tags are engraved using the latest top of the range fibre laser machines. Your tags will look very smart with black filled lettering making it easy to read, clean looking and long lasting - just the job.

We recommend that you don’t attached both to the same D-ring. This is purely because the tags will constantly be banging and rubbing together, causing excessive wear and damage to your tags, resulting in the need to replace the tags

About Our Tags

Our pet tags are crafted from high-quality, durable materials such as premium stainless steel and a special mix of metals to ensure longevity and no rust. Each tag is laser engraved for long-lasting clarity and designed to withstand wear and tear — even for the most active pets.

We use a deep laser engraving process to ensure your pet’s information remains visible for years to come, no matter the adventures they go on.

Yes! We offer a wide range of tag sizes and collar styles to suit everything from toy breeds to large dogs!

Absolutely. When adding a product to your basket, you’ll be prompted to enter the details you’d like engraved. We recommend including your pet’s name, your phone number, and any relevant medical info.

All engraving is done in upper case to ensure clarity and ease of reading.

Shipping & Delivery

All items are made to order. We typically dispatch within 1–2 business days, and shipping within the UK usually takes 4–5 working days. All orders are dispatched by Royal Mail. International orders may take longer depending on location.

Yes! We proudly ship worldwide. Delivery times and fees vary by destination and will be calculated at checkout.

For U.K orders, we use royal mail so no tracking is available.

For international orders, Once your order is dispatched, you’ll receive an email with tracking details so you can monitor your delivery.

Returns & Guarantees

If you’re not satisfied, we offer a 30-day returns window for non-personalised items. For personalised tags, please contact us directly — we’re happy to assist with replacements if there’s an issue with the engraving or product quality.

Yes. We stand by the quality of our products. All our tags come with a years guarantee against breakage.

Trust & Security

Yes, our website is secured with SSL encryption, and we use trusted payment gateways to process all transactions safely.

We only store essential information to process your order. Please read our Privacy Policy for full details.

Still Have a Question?

We’re here to help! You can reach us through our Contact Us page, by email at sales@tagiffany.co.uk, or on social media.